Terms and conditions of sale of products sold on aroflora.com

The aroflora.com site is an information and e-commerce site accessible via the Internet, open to any user of this network. It is published by the company INNOBIZ, SAS with a capital of 7,680.00 ,whose head office is located at 300h rue du clos de 34830 JACOU, registered in the Register of Trade and Companies under the number 753 176 320 and with the telephone number:

The last update of these general sales terms of products sold on aroflora.com being June 7, 2019.

Article 1 - Subject

These conditions govern the sale by INNOBIZ (address: 300h rue du clos de Viviers 34830 JACOU) of essential oils, essential oil diffusers and spare parts for essential oil diffusers.

Article 2 - Price

The prices of our products are shown in euros all taxes included (VAT and other taxes applicable on the day of the order), unless indicated otherwise and excluding processing and shipping costs.

In case of order to a country other than metropolitan France you are the importer of the products concerned. Tariffs or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of INNOBIZ, they will be your responsibility and are your full responsibility, both in terms of declarations and payments to the relevant authorities and agencies of your country. We advise you to find out more about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

INNOBIZ reserves the right to change its prices at any time, but the product will be charged on the basis of the current rate at the time of the order's validation and subject to availability.

The products remain the property of INNOBIZ until the full payment of the price.

Warning: as soon as you physically take possession of the ordered products, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders

3.1 You can order:

Detail the terms chosen, for example:

  • On the Internet: aroflora.com
    Contract information is presented in French and will be confirmed no later than the time your order is validated.
    INNOBIZ reserves the right not to register a payment, and not to confirm an order for any reason, especially in the event of a supply problem, or in case of difficulty with the order received.

3.2 In the event of non-compliance with the product or service delivered, the Customer may return it to the Company in accordance with the following procedure:

  • Communicate The Intention of Return:

The Customer has 14 days, upon receipt of his order to inform the INNOBIZ Company of the non-compliance of his article.

In the "Contact" section of the Website, select the "Customer Service" item and then provide your email address and indicate the products involved and the reasons for the return.

- Or send your request directly with all the necessary information described above to: contact[at]aroflora.com
- the Customer will have the option to call customer service on (non-surcharged number).

  • Return delivery costs and return mode:

In the context of a return request in case of non-compliance of the product, the return delivery costs and the possible re-shipment are borne and organized by the company INNOBIZ.

  • Preparing the return package:

Use a standard package, or reuse the carton with which the product was delivered to you. Returned products must be in their original packaging with their original label, without being worn, used or damaged.

The return number provided by INNOBIZ must be clearly recorded on the package. All parcels received as part of a return that does not meet these requirements will not be processed by INNOBIZ.

  • Validating the return of the order:

All returned products (product, original packaging, accessories, notices, etc.) must be returned perfectly intact.

Upon receipt of the package, INNOBIZ will judge the perfect condition of the returned goods. No return will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the products unsuitable for sale.

If the return is refused by INNOBIZ the products will then be returned to the customer at the customer's expense without the customer being able to demand any compensation or right to refund, except for the subsequent exercise of his warranty rights on the goods sold.

  • As part of a return for non-compliance, the Customer may ask INNOBIZ:

Repairing the product; In the case of a product found not repairable by INNOBIZ, the customer will be offered the same product replacement as the one ordered within the limit of available stocks; If the product is no longer available, the customer will be able to request a refund of the product ordered within 15 days of the customer's request.

Article 4 - Validating your order

Any order on the aroflora.com website requires adherence to these Terms and Conditions. Any confirmation of an order will result in your full adherence to these terms and conditions of sale, without exception or reservation.

All the data provided and the confirmed confirmation will be worth proof of the transaction.

You say you know all about it.

The order confirmation will be worth signing and accepting the transactions performed.

A summary of your order's information and these General Conditions will be communicated to you in PDF format via the confirmation email address of your order.

Article 5 - Payment

Validating your order means that you have to pay the price.

Your purchases are settled: by credit card through the secure Ingenico Payment Services system or PayPal, by cheque or by wire transfer.

The debit of the card is only made at the time of the order being shipped. In the case of split deliveries, only the products shipped are debited.

Article 6 - Retraction

In accordance with the provisions of Section L.121-21 of the Consumer Code, you have a 14-day retraction period from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.

Returns are to be made in their original and complete state (packaging, accessories, instructions). In this context, your responsibility is incurred. Any damage to the product on this occasion may be likely to defeat the right of withdrawal.

The return costs are your responsibility.

If the right of withdrawal is exercised, INNOBIZ will refund the sums paid, within 14 days of notification of your request and via the same means of payment used in the order.


In accordance with the provisions of Section L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

  • The provision of services fully executed before the end of the withdrawal period and whose execution began after express prior agreement of the consumer and express renunciation of his right of withdrawal.

  • The provision of goods or services whose price depends on fluctuations in the financial market that are beyond the control of the professional and which may occur during the withdrawal period.

  • The supply of goods made to the consumer's specifications or clearly customized.

  • The supply of goods that could deteriorate or perish rapidly.

  • The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

  • The supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the professional's control.

  • The provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

  • The provision of a newspaper, periodical or magazine, except for subscription contracts to these publications.

  • Transactions concluded at a public auction.

  • The provision of digital content not provided on a physical medium

    execution began after express prior agreement of the consumer and express renunciation of his right of withdrawal.

Article 7- Availability

Our products are available as long as they are visible on the site aroflora.com and within the limits of available stocks. For unsted products, our offers are valid subject to availability at our suppliers.
If your product is unavailable after your order is placed, we will notify you by email. Your order will be automatically cancelled and no bank debit will be made.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time that has been indicated to you.

In accordance with the legal provisions, in the event of a delay in delivery, you have the option to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed with its refund and shipping costs under the terms of Article L 138-3 of the Consumer Code.

In the event of deliveries by a carrier, INNOBIZ cannot be held responsible for delayed delivery due exclusively to customer unavailability after several appointment proposals.

Delivery time in metropolitan France

Shipments take place within 48 hours of receiving payment for your order, unless otherwise stated at the "basket" page. After delivery by our Shipping Service, your order is delivered in 2 to 3 days by Coliposte (colissimo followed). These deadlines are defined as working days, excluding postal routing problems.

Article 9 - Guarantee

All of our products benefit from the legal guarantee of compliance and the guarantee of hidden defects, provided for by Articles 1641 and following of the Civil Code. If a product sold is not compliant, it may be returned, exchanged or refunded.

All claims, exchange or refund requests must be made by email/phone/postal route within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the items (accessories, packaging, notice...). The shipping fee will be refunded on the basis of the rate charged and the return fee will be refunded upon presentation of the vouchers.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal under Article 6.

Article 10 - Responsibility

The products on offer comply with current French legislation. InNOBIZ cannot be held liable for non-compliance with the laws of the country where the product is delivered. It is up to you to check with the local authorities for the possibilities of importing or using the products or services you plan to order.

In addition, INNOBIZ cannot be held liable for damages resulting from misuse of the purchased product.

Finally, INNOBIZ cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, including a service breakdown, an external intrusion or the presence of computer viruses.

Article 11 - Law applicable in cases of litigation

The language of this contract is the French language. These terms of sale are subject to French law. In the event of a dispute, the French courts will be the only ones competent.

Article 12 - Intellectual Property

All elements of the site aroflora.com are and remain the intellectual and exclusive property of INNOBIZ. No one is allowed to reproduce, exploit, rebroadcast, or use in any capacity, even partially, elements of the site whether they are software, visual or sound. Any simple or hyperlink is strictly prohibited without an express written agreement from INNOBIZ.

Article 13 - Personal data

INNOBIZ reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you.

They can also be passed on to companies that contribute to these relationships, such as those responsible for executing services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and object to personal information and personal information about you, directly on the website.

Article 14 - Archive Proof

INNOBIZ will archive purchase orders and invoices on reliable and durable support that is a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

INNOBIZ's computerized records will be considered by all parties involved as evidence of communications, orders, payments and transactions between the parties.