General terms and conditions of sale of products sold on

The site is an information and e-commerce site accessible via the Internet, open to any user of this network. It is published by the company INNOBIZ, SAS with a capital of €7,680.00 , whose registered office is located at 300h rue du clos de 34830 JACOU, registered with the Trade and Companies Register under number 753 176 320.

The last update of these general terms and conditions of sale for products sold on was on June 7 , 2019.

Article 1 - Purpose

These terms and conditions govern the sale by the company INNOBIZ (address: 300h rue du clos de Viviers 34830 JACOU) of essential oils, essential oil diffusers and spare parts for essential oil diffusers.

Article 2 - Prices

The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France, you are the importer of the product or products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums do not fall under the jurisdiction of INNOBIZ, they will be borne by you and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to check with your local authorities about these aspects.

All orders, regardless of their origin, are payable in euros.

INNOBIZ reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of INNOBIZ until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you.

Article 3 - Orders

3.1 You can place an order:

Detail the modalities chosen, for example:

  • On the Internet:
    The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
    INNOBIZ reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty regarding the order received.

3.2 In the event of non-conformity of the product or service delivered, the Client may return it to the Company in accordance with the following procedure:

  • Communicate Return Intent:

The Customer has 14 days upon receipt of his order to inform INNOBIZ of the non-conformity of his item.

In the "Contact" section of the Website, select the subject "Customer Service" and enter your email address and indicate the products concerned and the reasons for the return.

- Or send your request directly with all the necessary information described above to: sav[at]

  • Return shipping costs and return method:

In the case of a return request in the event of non-conformity of the product, the costs of return delivery and any reshipment are borne and organized by the company INNOBIZ.

  • Prepare the return package:

Use a standard package, or reuse the cardboard box with which the product was delivered to you. Returned products must be in their original packaging with their original label(s), unworn, unused, or damaged.

The return number provided by INNOBIZ must be clearly written on the package. All packages received as part of a return that does not meet these requirements will not be processed by INNOBIZ.

  • Validation of the return of the order:

All returned products (product, original packaging, accessories, instructions, etc.) must be returned perfectly intact.

Upon receipt of the package, INNOBIZ will judge the perfect condition of the returned goods. No returns will be accepted if the returned products have been visibly used or damaged by the customer and such use or damage renders the products unfit for sale.

If the return is refused by INNOBIZ, then the products will be returned to the customer at the customer's expense without the customer being able to claim any compensation or right to a refund, with the exception of the subsequent exercise of its warranty rights on the goods sold.

  • In the context of a return for non-conformity, the Client may ask INNOBIZ to:

Repair of the product; In the event of a product found to be non-repairable by INNOBIZ, the customer will be offered the replacement of the product identical to the one ordered within the limits of available stocks; If the product is no longer available, the customer may request a refund of the ordered product within 15 days of the customer's request.

Article 4 - Validation of your order

Any order placed on the website implies acceptance of these General Terms and Conditions. Any order confirmation implies your full and complete acceptance of these general terms and conditions of sale, without exception or reservation.

All the data provided and the confirmation recorded will be considered as proof of the transaction.

You declare that you are fully aware of it.

The order confirmation will be deemed to be a signature and acceptance of the operations carried out.

A summary of your order information and these Terms and Conditions will be sent to you in PDF format via the e-mail address confirming your order.

Article 5 - Payment

Validating your order implies that you are obliged to pay the price indicated.

Payment for your purchases is made: by credit card using the secure Ingenico Payment Services or PayPal system, by check or bank transfer.

The card will only be charged when the order is shipped. In the case of split deliveries, only the shipped products will be charged.

Article 6 - Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, you are engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return shipping costs.

In the event of exercising the right of withdrawal, INNOBIZ will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as the one used for the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

  • The provision of services that have been fully performed before the end of the withdrawal period and the performance of which has commenced after the consumer's prior express consent and express waiver of the right of withdrawal.

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period.

  • The supply of goods made according to the consumer's specifications or clearly personalized.

  • The supply of goods that are likely to deteriorate or expire quickly.

  • The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.

  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles;

  • The supply of alcoholic beverages whose delivery is deferred for more than thirty days and the value of which is agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader.

  • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

  • The provision of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.

  • Transactions concluded in a public auction.

  • The provision of digital content not provided on a physical medium for which

    Execution has commenced after the consumer's prior express consent and express waiver of his right of withdrawal.

Article 7 - Availability

Our products are offered as long as they are visible on the website and while stocks last. For non-stocked products, our offers are subject to availability from our suppliers.
If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the order process, within the time period indicated on the order validation page.

In the event of a shipping delay, an email will be sent to inform you of a possible consequence on the delivery time that has been indicated to you.

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If, in the meantime, you receive the product, we will refund it and the shipping costs under the conditions of Article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, INNOBIZ cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposed appointments.

Delivery time in metropolitan France

Shipments will take place within 48 hours of receipt of payment for your order, unless otherwise indicated on the "cart" page. After delivery by our Shipping Department, your order is delivered in 2 to 3 days by Coliposte (Colissimo tracking). These deadlines are understood in working days, excluding postal delivery problems.

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

All complaints, exchange or refund requests must be made by email/phone/post within 30 days of delivery.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with the French legislation in force. INNOBIZ cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibilities of importing or using the products or services you plan to order.

In addition, INNOBIZ cannot be held liable for damages resulting from improper use of the purchased product.

Finally, INNOBIZ cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

The language of this Agreement is French. These terms and conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 - Intellectual property

All elements of the website are and remain the exclusive intellectual property of INNOBIZ. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether they are software, visual or sound. Any simple or hypertext link is strictly forbidden without the express written consent of INNOBIZ.

Article 13 - Personal data

INNOBIZ reserves the right to collect personal information and personal data about you. It is necessary to manage your order, as well as to improve the services and information we provide to you.

It may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.

Article 14 - Archiving Evidence

INNOBIZ will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

The computerized records of the company INNOBIZ will be considered by all parties involved as proof of the communications, orders, payments and transactions that have taken place between the parties.